Terms of Service

3.1 Current Products

ParkNotice: Automated compliance notice generation for mobile home park operators, including notice workflows governed by applicable state statutes.

ManifestPro: Waste hauling compliance tracking and manifest documentation for septic and grease hauling operators. Currently in development.

3.2 Scope Limitations

Certain Services are configured for specific jurisdictions. Rosewood makes no representation that any Service is suitable for use outside its designated jurisdiction unless explicitly stated. Users are responsible for confirming that the Services are appropriate for their jurisdiction before use.

4.1 Not a Law Firm

Rosewood Software Systems Inc. is a software provider, not a law firm. Rosewood does not engage in the practice of law in any jurisdiction.

4.2 No Attorney-Client Relationship

Use of the Services does not create an attorney-client relationship, attorney-client privilege, solicitor-client privilege, or any fiduciary duty between Rosewood and any user.

4.3 No Legal Advice

All information, templates, automated outputs, and content provided through the Services are for self-help purposes only. Nothing in the Services constitutes legal advice, legal opinion, or a recommendation regarding any specific legal matter.

4.4 User Responsibility for Legal Decisions

You are solely responsible for all legal decisions made in connection with your use of the Services, including:

• Determining the legality and appropriateness of any document generated;
• Selecting the correct document type for your situation;
• Reviewing and verifying every document before use, filing, or delivery;
• Confirming that documents comply with current law and procedural requirements in your jurisdiction; and
• Consulting a licensed attorney for any matter requiring legal judgment.

4.5 Template Limitations

Templates are based on general statutory frameworks and publicly available legal information. Templates may not reflect recent legislative amendments, local court preferences, or jurisdiction-specific procedural nuances. Rosewood does not guarantee that any template is current, accurate, or appropriate for your specific situation.

5.1 AI Limitations

The Services may use artificial intelligence or automated logic to generate documents. AI-generated content can be incorrect, incomplete, or inaccurate. Rosewood does not warrant the accuracy of any AI-generated output.

5.2 Draft Status

All documents generated through the Services are drafts until reviewed, verified, and approved by you. No generated document should be filed, sent, or relied upon without your independent review.

5.3 Mandatory Review

By clicking Generate, Send, Finalize, or any equivalent action, you certify that you have independently reviewed and verified the document and accept full responsibility for its use.

6.1 Subscription Plans

Rosewood offers subscription-based access to the Services. Subscription fees, plan details, and billing cycles are described on the applicable product page and may be updated in accordance with Section 6.5.

6.2 Recurring Billing

By purchasing a subscription, you authorize Rosewood to charge recurring fees to your payment method at the interval selected until you cancel. You are responsible for cancelling before the next renewal date to avoid future charges.

6.3 Founding Cohort Rate Lock

Customers who joined the ParkNotice Founding Cohort at the published founding rate are entitled to maintain that rate for the life of their continuous subscription. The founding rate will not be increased so long as the subscription remains active and payments are current. The founding rate does not apply if a subscription is cancelled and later restarted.

6.4 Refund Policy

6.5 Price Changes

Rosewood may modify pricing at any time with at least 30 days advance written notice to active subscribers via email or in-platform notification.

6.6 Payment Processing

Payments are processed by third-party processors including Stripe. Rosewood does not store full payment card information and is not liable for processor errors or security incidents.

6.7 Taxes

Subscription fees are exclusive of applicable taxes including HST, GST, and any other taxes required by law in your jurisdiction.

7.1 Third-Party Integrations

Rosewood is not responsible for the actions, failures, delays, or errors of any third-party provider.

7.2 Lob API and Mailing Services

Physical mail delivery is processed by Lob Inc. and designated postal carriers. Your mailing data will be transmitted to Lob Inc. to process your requests. Rosewood does not sell or share your tenant data with third parties for any purpose other than processing your service requests.

7.3 Submission vs. Delivery

Rosewood guarantees submission of mailing requests to its providers but does not guarantee delivery times, carrier performance, or recipient acceptance. Rosewood is not responsible for mail that is undeliverable, refused, returned, or unclaimed.

7.4 Proof of Service

Electronic confirmation of mailing submission is provided as standard. Acceptance of electronic proof of service is subject to local court discretion. You are responsible for confirming the evidentiary requirements of your jurisdiction before selecting a mailing method.

8.1 Privacy Commitment

Rosewood collects, uses, and discloses personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Our Privacy Policy describes our data practices in full.

8.2 Tenant Data

Personal information about tenants or third parties entered into the Services is used solely for the purpose of generating and delivering the documents and services you request. Rosewood does not sell, rent, or share tenant data with third parties for commercial purposes.

8.3 Data Retention

Rosewood retains user data for the duration of the subscription and for a reasonable period thereafter as required by law. Rosewood does not guarantee indefinite document storage unless included in Enterprise plans.

8.4 Security

Rosewood implements reasonable technical and organizational measures to protect personal information. You are responsible for maintaining the security of your account credentials.

10.1 Rosewood Ownership

Rosewood retains all intellectual property rights in and to the Services, including all software, templates, workflows, logic, designs, trademarks, and content.

10.2 Limited Licence

Subject to these Terms, Rosewood grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes only.

10.3 Prohibited Use of IP

You may not scrape, reverse engineer, or copy the platform; reproduce or distribute templates or workflows; use Rosewood content to train AI models; or build competing products using Rosewood intellectual property.

10.4 User Data Licence

You grant Rosewood a limited, non-exclusive licence to process your data solely for the purpose of providing the Services to you.

12.1 Exclusion of Indirect Damages

To the fullest extent permitted by applicable law, Rosewood shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost rent, loss of possession, inability to evict, lost profits, business interruption, penalties, or court losses.

12.2 Liability Cap

Rosewood's total cumulative liability shall not exceed the total subscription fees paid by you in the twelve months preceding the event giving rise to the claim.

12.3 AS-IS Services

The Services are provided on an AS-IS and AS-AVAILABLE basis without warranties of any kind.

12.4 No Outcome Guarantee

Rosewood does not guarantee eviction success, court acceptance of any document, compliance outcomes, or uninterrupted service availability.

15.1 Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

15.2 Dispute Resolution Process

Before initiating any formal dispute process, you agree to contact Rosewood at legal@rosewoodsystems.io to attempt to resolve the dispute informally. Rosewood will make reasonable efforts to resolve the matter within 30 days.

15.3 Arbitration

If a dispute cannot be resolved informally, the parties agree to resolve it through binding arbitration administered by the ADR Institute of Canada, Inc. under its Arbitration Rules. The arbitration shall take place in Toronto, Ontario. The arbitrator's decision shall be final and binding.

15.4 Class Action Waiver

To the fullest extent permitted by applicable law, you waive any right to commence or participate in any class action or representative proceeding against Rosewood.

15.5 Jurisdiction for Court Proceedings

For any matter not subject to arbitration, the parties submit to the exclusive jurisdiction of the courts of the Province of Ontario.

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any product-specific terms, constitute the entire agreement between you and Rosewood with respect to the Services.

16.2 Amendments

Rosewood may update these Terms at any time. Material changes will be communicated via email or in-platform notification at least 30 days before taking effect.

16.3 Assignment

Rosewood may assign these Terms without your consent in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without Rosewood's prior written consent.

16.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

16.5 No Waiver

Rosewood's failure to enforce any right or provision will not constitute a waiver of that right.

16.6 Force Majeure

Rosewood is not liable for any delay or failure to perform resulting from causes beyond its reasonable control.

16.7 Export Compliance

You agree to comply with all applicable Canadian and international export control and sanctions laws.

16.8 Language

The parties have requested that these Terms and all related documents be drafted in English. Les parties ont demande que les presentes conditions soient redigees en anglais.